Refund policy
To request for your return/exchange, registre here: Return
- Fill in the form with your email, order number and reason.
- Pack your items using the original packaging the order was sent in.
- Purchase your return shipping label through our return portal for a quick and easy process.
- Download the return label and place it on top of the parcel covering the original shipping label.
- Drop off the parcel to your nearest service point of the carrier used for the return.
After notifying us of your return request, you have 14 days to return the items. Please note that your return parcel will be delivered to our logistics partner Link.
Returns policy
All items can be returned within 14 days of receiving the order. Your returned items must be in the original condition, unworn, unused, with labels attached and sent back in their original packaging. Worn pieces will not be accepted for return. Please make sure to keep the receipt in case the package gets lost on its way back to our warehouse.
We aim to process your refund within 10 days of receiving the returned package to our warehouse. The refund will be processed back to the credit card used at the time of purchase. Please note that it may take 7-10 business days for your bank or credit card provider to complete the transaction. Thank you for your patience during this process.
Return fee
The return cost will be the same amount as the original shipping fee paid when the order was placed.
Purchase your return shipping label through our return portal for a quick and easy process here.
Shipping costs for returned orders in Denmark and within the EU are refunded, provided that standard shipping was chosen. For orders outside the EU, the initial shipping cost is non-refundable.
If only part of an order is returned, the original shipping cost will not be refunded, as some items from the order are still being kept. In such cases, only the price of the returned item(s) will be refunded.
Gift cards are non-refundable. Please note that any customs or import duties are not refundable.
Unclaimed parcels
Uncollected shipments will not be considered as returns. If you do not collect your parcel, the package will be returned to us. Please be aware that a fee of €15 will be charged to cover the handling costs for any uncollected orders.
Claims
If you receive a damaged or defective item, please notify us within 14 days of receiving your order. Contact us at hello@m-kae.com with your order number and clear photos of the issue.
Please note that pilling is typically not considered a reason for a reclamation, as it is a natural effect caused by the wear of wool.
Exchanges
Unfortunately we do not offer direct exchanges. If you wish to change your purchase to a different size, color, or style, please return the item and place a new order through our webshop. We are always here to assist you if you have any questions along the way.
Furthermore, you can return or exchange your online purchase in our store - M-KAE studio in Copenhagen.
M-KAE Studio Return
Items can be returned within 7 days from the date of purchase, provided they are unused, in original condition, and with all tags attached. Sale items can be exchanged within the same 7-day period, but we do not offer refunds on these. A valid receipt must be presented for all returns or exchanges.